08/06/2019

Policies

Booking Policy

  1. Booking a Beginner Course
    1.  Payment is due upon booking. Your booking is not secure until payment is made, therefore another person may take this spot if payment is not received.
    1.  Beginner Courses are 6 weeks long and full payment is required upon booking. We cannot accept split payments.
    1. Bookings can be made after the course has started. Please note however, the lessons missed must still be paid for. It may be possible for you to attend other lessons to catch up, which needs to be organised at booking.
    1. Bookings cannot be transferred to another person once the course has started.
    1. If there are dates known to the client which will be missed, these can be declared at booking and will be honoured with catch up lessons.
  • Booking a Private Lesson
    • Payment is due upon booking. Your booking is not secure until payment is made, therefore another person may take this spot if payment is not received.
    • Private lessons can be paid for individually or as a block of 4. Lessons must be used within 8 working weeks of payment. 
    • Nantwich Pole Fitness has the right to refuse bookings if deemed necessary.
  • Booking other group pole classes
    • Payment is due upon booking. Your booking is not secure until payment is made, therefore another person may take this spot if payment is not received.
    • Group Pole Classes are paid for monthly and classes must be booked by the 28thof the Month before. 
    • Monthly Fee depends on how many pole classes you have in that month. You need to book at least 4 classes to gain the block booking discount.
    • Classes can be booked at any group class slot. Therefore, you do not have to stick to the same day and time. 
    • Pay As You Go options are available for £10 per lesson. These must be booked in advance and is subject to availability. 
    • Bookings cannot be transferred to another person once the month has started.
  • Booking other non-pole classes
    • Payment is due upon booking. Your booking is not secure until payment is made, therefore another person may take this spot if payment is not received.
    • Non-Pole Classes are PAYG but can be booked as far in advance as you would like.
    • Instructors will vary.

Cancellation, Refund and Missed Classes Policy

  1. Beginner Courses
    1. Bookings cancelled 48 hours before the course start date will be issued a full refund. Cancellations after this time may be refused refund, depending on whether the space can be filled in that time. 
    1. Cancellations cannot be made after the course has started. Refunds cannot be made.
    1. Unforeseen missed classes cannot be refunded and there are no guarantees these can be honoured with catch up lessons. 
    1. Catch up lessons can only be taken during a paid course, not after.
    1. Classes cannot be transferred to another person once the course has started.
  • Private Lessons
    • Bookings cancelled 48 hours before the lesson will be issued a full refund upon request. Cancellations after this time may be refused refund.
    • Bookings can be changed, subject to availability, up to 24 hours before the lesson. Changes cannot be made after this time and you may still be charged. 
    • Missed classes cannot be refunded.
    •  Block bookings cannot be refunded once the first lesson has been completed.
    • Block bookings must be completed within 8 weeks upon booking.
  • Group Pole Classes
    • Block Bookings cancelled 48 hours before the month start date will be issued a full refund. Cancellations after this time may be refused refund, depending on whether the space can be filled in that time. 
    • PAYG lessons cancelled 48 hours before the class will be issued a full refund. Cancellations after this time may be refused refund, depending on whether the space can be filled in that time. 
    • Missed classes cannot be refunded. Catch up lessons may be offered but are not guaranteed.
  • Other Non-Pole Classes
    • Block Bookings cancelled 48 hours before the month start date will be issued a full refund. Cancellations after this time may be refused refund, depending on whether the space can be filled in that time. 
    • PAYG lessons cancelled 48 hours before the class will be issued a full refund. Cancellations after this time may be refused refund, depending on whether the space can be filled in that time. 
    • Missed classes cannot be refunded. Catch up lessons may be offered but are not guaranteed.